Our Mandate
Green Criteria
The goal of the Four Green Steps Marketplace is to provide an opportunity for the public to purchase a product that is more sustainable, organic and eco-friendly as an alternative to products available on the conventional market.
Promote Competition
Four Green Steps strives to provide customers with the widest selection possible of green products for their benefit. We accept similar products from different vendors to promote competition in pricing for the benefit of our customers.
Provide Technical Assistance
We make every effort to ensure that our vendors are comfortably set-up and ready to use our content management system. We provide the necessary instructions and manuals for our vendors to learn how to manage their own merchant profiles on our website.
If a vendor requires further assistance, they are welcome to contact our technical department at support@fourgreensteps.com .
Commission Structure (unless otherwise specified):
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Vendors who registered before January 1, 2011
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12% of the entire order total
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Vendors who registered on or after January 1, 2011
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15% of the entire order total
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Vendor Responsibility
Pricing Policy
The product prices that a vendor lists on our Marketplace should be equal to or less than the prices that the vendor advertises on their site. Prices on our site should not be higher than the prices on the vendor’s site.
Customer Service
We handle all customer relations on behalf of our vendors. This policy helps us maintain a consistent level of information throughout the entire order processing system. If you, the vendor, ever have a question or a comment for a customer, please do not contact the customer. Forward your request to us and we would be more than happy to contact the customer on your behalf and get you an answer as quickly as possible.
Managing Orders
In general, when an order goes through and when the customer has completed payment to us through PayPal or Google Checkout, the vendor gets notified of the order via email.
The vendor ships out the order, and as soon as they do, they log into their merchant account and change the Order Status from "Processed" to "Complete" and enter the tracking/shipping number. To do this, the vendor can follow these steps:
2. Enter username and password
3. Click “View New Orders”
4. Click on the order number
5. Under “Tracking number”, enter the tracking number.
6. Click “Apply Changes”
7. Click “Complete the order”
As soon as the tracking number is entered and is viable we count 30 days and we send the payment less our commission to the vendor via PayPal.
All monetary transactions such as refunds are handled by us in those 30 days.
Managing Product Listings
Vendors should log into their merchant accounts regularly to make sure their product listings are up-to-date, even if they do not receive frequent orders from customers. We strongly recommend that vendors check their listings at least once a month to ensure that the information in their accounts is current.
Important things that vendors should look out for when updating their product listings:
· price differences between the vendor’s site and our site,
· stock availability of each product,
· discontinued products to be removed from our site, and
· new products to be added to our site.
Ensuring that product listings are up-to-date minimizes the chance of cancelling orders due to misinformation, which maximizes customer satisfaction.
The best way to upload and update a large number of products is through the use of a feed. To learn more about the format of the feeds we require, click here.
Vendors located outside North America
Vendors located outside North America are responsible for informing Four Green Steps about taxes and customs regulations that apply to their orders.
